Logistics is built on communication — and that’s exactly why TruxLine Messenger is an integral part of our platform. It allows you to communicate quickly, clearly, and securely with carriers, dispatchers, and customers directly where you manage your shipments.
All messages in one place
Each shipment has its own dedicated chat where you’ll find the complete communication history, confirmations, and shared documents. No more searching through emails or missing calls — everything is available in real time, clearly organized and centralized.
Voice and video calls between verified partners
When you need to resolve something immediately, you can use a voice or video call directly from your browser. Thanks to modern technology, the transmission happens with minimal delay and in high quality — perfect for coordinating loadings, confirming details, or contacting drivers directly.
For security and privacy reasons, calls and chats are only available between users with mutually linked accounts. Once the connection is confirmed, you can instantly chat, share documents, or start a video call — completely free of charge, even with international partners. Whether you’re in the Czech Republic, Germany, or Poland, communication on TruxLine is always free.
File and media sharing
The Messenger allows you to easily share transport documents, photos, confirmations, or links. All files are clearly displayed within the conversation, without the need to send emails or forward attachments. This ensures that every team member always has access to the most up-to-date materials.
🤖 TruxLine AI Assistant
The Messenger also includes the TruxLine AI Assistant — a smart guide that helps you navigate the platform. It shows you where to find specific features, how to create a shipment, how to connect your account with a partner, or how to share documents. The AI walks you through key steps, explains different parts of the system, and offers guidance for everyday tasks in TruxLine.
This way, even new users can quickly get oriented, handle more tasks independently, and make full use of the platform’s capabilities.
Translations and international communication
Working with foreign carriers? No problem. The Messenger can automatically translate messages between users, ensuring smooth communication without language barriers. Everyone sees the conversation in their own language, which speeds up coordination and information exchange.
Access from anywhere
The Messenger is fully optimized for mobile devices and responsive layouts. You can communicate from anywhere — from the office, at the loading site, or directly from the truck cabin. The chat window can be dragged, resized, or opened full-screen as needed.
TruxLine Messenger can also use user geolocation, whether it’s a carrier, dispatcher, or customer. During communication, you can easily see where your partner is currently located and respond more quickly when planning loading, unloading, or solving unexpected situations. The location appears directly in the chat, giving you a clear overview without switching between different maps or apps.
This feature is especially useful for live support and operational logistics — helping save time, speed up reactions, and improve coordination between partners.
Real-time notifications
The system immediately notifies you of new messages, shipment confirmations, or schedule changes. Notifications work even when the chat window is minimized, ensuring you never miss important updates and can respond without unnecessary delays.
TruxLine Messenger connects all participants in the transport process — from dispatcher to driver — in one clear environment. Communication is fast, secure, and completely free of charge.